Privacy Policy

1. Introduction

Welcome to Get 5 Hours Back. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have in relation to it. Please read this policy carefully. If you have any questions, contact us at support@get5hoursback.com. This policy applies to all information collected through our website at www.get5hoursback.com and any related communications including email and purchase transactions.

2. Who We Are

Get 5 Hours Back is a digital product business selling AI prompt workflow toolkits and related digital resources for office professionals.

Business name: Get 5 Hours Back
Website: www.get5hoursback.com
Contact email: Support@get5hoursback.com

For the purposes of applicable data protection laws:

UK and EU customers: We are the data controller responsible for your personal data.

California customers: We are the business as defined under the California Consumer Privacy Act (CCPA).

Australian customers: We are the APP entity as defined under the Australian Privacy Act 1988.

Canadian customers: We are the organization as defined under PIPEDA (Personal Information Protection and Electronic Documents Act).

3. Information We Collect

3.1 Information You Give Us Directly

When you purchase from us we collect your name, your email address, your billing address, payment information (processed securely by our payment processor — we never see or store your full card details), and any information you provide when contacting our support team.

When you contact us we collect your name and email address, the content of your message, and any attachments you send us.

3.2 Information Collected Automatically

When you visit our website we may automatically collect your IP address, browser type and version, operating system, pages you visit on our website, time and date of your visit, referring website or source, time spent on each page, and links clicked. This information is collected through cookies and similar tracking technologies. See Section 8 for more on cookies.

3.3 Information We Do NOT Collect

We do not collect sensitive personal data such as race, religion, or health information. We do not collect information from children under 16. We do not collect your full payment card details as these are handled entirely by our payment processor. We do not collect any data from your use of our prompts with third-party AI tools.

4. How We Use Your Information

4.1 To Process and Deliver Your Purchase

We use your information to process your payment, send your purchase confirmation email, deliver your digital products, and provide receipts and order records. Legal basis (UK/EU): Contract performance.

4.2 To Provide Customer Support

We use your information to respond to your questions and requests, process refund requests, and resolve technical issues with product delivery. Legal basis (UK/EU): Contract performance and legitimate interests.

4.3 To Send Purchase-Related Communications

We use your information to send order confirmations, download links and access instructions, and product updates and improvements to products you have purchased. Legal basis (UK/EU): Contract performance and legitimate interests.

4.4 To Send Marketing Communications

We may use your information to send information about new products and updates (only if you have opted in or purchased from us) and tips and resources related to AI productivity. Legal basis (UK/EU): Legitimate interests or consent where required. You can opt out at any time — see Section 7.

4.5 To Improve Our Website and Products

We use your information to analyze how visitors use our website, understand which pages and content perform best, and improve our product offerings. Legal basis (UK/EU): Legitimate interests.

4.6 To Comply With Legal Obligations

We use your information to maintain financial records as required by law and to respond to lawful requests from authorities where required. Legal basis (UK/EU): Legal obligation.

5. Who We Share Your Information With

We do not sell your personal information to anyone. Ever.

5.1 Payment Processors

We use third-party payment processors to handle all transactions securely. These may include Stripe, PayPal, Gumroad, Payhip, or Lemon Squeezy depending on which platform processes your purchase. Your payment information is subject to their respective privacy policies. We recommend reviewing: Stripe: stripe.com/privacy — PayPal: paypal.com/privacy — Gumroad: gumroad.com/privacy — Payhip: payhip.com/privacy.

5.2 Email Service Provider

We use an email service provider to send purchase confirmations and customer communications. Your email address and name are shared with this service. Current provider: Gmail.

5.3 Website Analytics

We may use analytics tools to understand website traffic and visitor behavior. This may include Google Analytics or Framer's built-in analytics. Analytics data is aggregated and anonymized where possible.

5.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests from public authorities.

5.5 Business Transfers

If Get 5 Hours Back (No, Seriously) is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

We require all third parties to respect the security of your data and to treat it in accordance with applicable law.

6. How Long We Keep Your Information

We keep your personal information for as long as necessary to fulfill the purposes outlined in this policy.

Purchase records and transaction data: 7 years — required for tax and accounting compliance in most jurisdictions.

Customer support communications: 2 years from last contact.

Email marketing list: Until you unsubscribe or ask us to delete your data.

Website analytics data: 26 months (standard Google Analytics retention period) or as configured.

When your information is no longer needed, we delete it securely or anonymize it so it can no longer be linked to you.

7. Your Rights and Choices

7.1 Rights for All Customers

Right to access: You can request a copy of the personal information we hold about you.

Right to correction: You can ask us to correct any inaccurate information we hold about you.

Right to deletion: You can ask us to delete your personal information subject to certain legal retention requirements.

Right to opt out of marketing: You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in any marketing email or by emailing us at Support@get5hoursback.com with the subject line "Unsubscribe". Opting out of marketing does not affect transactional emails related to your purchase.

7.2 Additional Rights for UK and EU Customers (GDPR)

Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.

Right to data portability: You can request your data in a structured, machine-readable format.

Right to object: You can object to processing based on legitimate interests.

Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time.

Right to lodge a complaint: UK customers have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk. EU customers have the right to complain to their local data protection authority.

7.3 Additional Rights for California Customers (CCPA)

Right to know: You can request details about the categories of personal information we collect and how we use it.

Right to delete: You can request deletion of your personal information subject to certain exceptions.

Right to opt out of sale: We do not sell personal information so no opt out is needed.

Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights.

7.4 Additional Rights for Australian Customers

You have the right to access and correct your personal information under the Australian Privacy Act 1988. You may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe we have breached the Australian Privacy Principles.

7.5 Additional Rights for Canadian Customers

Under PIPEDA you have the right to access your personal information and challenge its accuracy. You may file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.

7.6 How to Exercise Your Rights

To exercise any of your rights, contact us at Support@get5hoursback.com with the subject line "Privacy Rights Request". We will respond within 30 days for most requests or 45 days if the request is complex and we will notify you if an extension is needed. We may need to verify your identity before processing your request.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites function properly and provide analytics information.

8.2 Cookies We Use

Strictly necessary cookies are required for the website to function and cannot be disabled. Examples include session cookies and security cookies.

Analytics cookies help us understand how visitors use our website. Examples include Google Analytics cookies. These can be disabled — see Section 8.4.

Marketing cookies track your activity for advertising purposes. We currently do not use marketing cookies unless we are running paid advertising campaigns.

8.3 Third-Party Cookies

Some cookies are set by third-party services on our website including Google Analytics for analytics, Framer for website functionality, and payment processors during checkout.

8.4 Your Cookie Choices

You can control cookies by using our cookie consent banner when you first visit our website, adjusting your browser settings to refuse or delete cookies, or using browser extensions that block tracking. Note that disabling certain cookies may affect website functionality. For more information about cookies visit allaboutcookies.org.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include secure HTTPS encryption on our website, secure third-party payment processing where we never store payment card details, access controls limiting who can access customer data, and regular review of our security practices.

No method of transmission over the internet or electronic storage is 100% secure. While we take reasonable precautions we cannot guarantee absolute security.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and relevant authorities as required by applicable law.

10. International Data Transfers

Our website is accessible globally. Your information may be processed in countries other than your own, including the United States, where our service providers may be located.

When we transfer personal data outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

By using our website and purchasing our products, you acknowledge that your information may be transferred to and processed in countries outside your own.

11. Children's Privacy

Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 16. If you are a parent or guardian and believe your child under 16 has provided us with personal information, please contact us at Support@get5hoursback.com and we will delete it promptly.

12. Third-Party Links

Our website may contain links to third-party websites including AI tools such as ChatGPT, Claude, and Gemini, payment processors, and other resources. We are not responsible for the privacy practices of these third-party websites. We encourage you to read the privacy policy of every website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new Last Updated date and by sending an email notification to customers where required by law. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy. We recommend reviewing this policy periodically.

14. Contact Us and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us at Support@get5hoursback.com with the subject line "Privacy Enquiry". We aim to respond to all privacy enquiries within 5 business days.

If you are not satisfied with our response you have the right to lodge a complaint with your relevant data protection authority.

UK: Information Commissioner's Office — ico.org.uk — Tel: 0303 123 1113

EU: Your local data protection authority — edpb.europa.eu/about-edpb/board/members_en

Australia: Office of the Australian Information Commissioner — oaic.gov.au — Tel: 1300 363 992

Canada: Office of the Privacy Commissioner of Canada — priv.gc.ca — Tel: 1-800-282-1376

US (California): California Attorney General — oag.ca.gov/privacy